2. Course & Training Bookings

2.1. All divers listed on a course booking will be included, and charges will be applied for all spaces booked.
2.2. Payment is required at the time of booking to confirm the place.
2.3. Candidates using Dive Aran’s equipment for any course are responsible for that equipment and will be charged for any loss or damage caused.
2.4. Candidates may not participate in diving activities without a satisfactorily completed medical statement and assumption of risk form. Failure to provide the required documents will result in loss of the booking and all fees paid.
2.5. Non-attendance of scheduled sessions will result in loss of the booking and all fees paid.
2.6. If a candidate does not meet the required performance standards during a dive or session, Dive Aran may offer an additional lesson or repeat session (subject to availability) for an extra fee. This allows the candidate the opportunity to continue the course, but progress cannot be guaranteed if requirements are not met.
2.7. Neither Dive Aran, its employees, nor contractors can be held responsible for damage to, or loss of, personal equipment before, during, or after any diving activities.
2.8. Cancellations are subject to our Cancellation Policy (see Section 4).

2.9 Minimum Participant Policy

Certain activities and courses require a minimum number of participants to operate safely and effectively.

If the minimum number is not reached, Dive Aran will contact you at least 24 hours prior to the scheduled start time to offer one of the following options:

• Rescheduling to another available date
• Transferring to an alternative suitable activity
• Upgrading to a private (1:1) experience for an additional supplement

2.10 Private upgrades allow the course or activity to proceed on an exclusive one-to-one basis and reflect the dedicated instructor time and operational costs involved.

2.11 Dive Aran will always do its best to accommodate the student’s travel and accommodation plans; however, all courses remain subject to operational, logistical, and safety requirements.

3. Dive Trip Bookings

3.1. All divers listed on a boat or shore dive booking will be included in the booking, and charges will be applied for all spaces reserved.
3.2. Payment is required at the time of booking to confirm the place.
3.3. Once the dive group departs the Dive Centre, the dive will be considered to be taking place.
3.4. Dive Aran reserves the right to change the dive site, vessel, or port of departure without notice if required due to weather conditions, safety considerations, or any other reason.
3.5. Dive Aran reserves the right to refuse participation if, in our opinion, a diver is not suitable for the chosen dive. In this case, the diver remains liable for the full charge of the dive.
3.6. All divers must follow Dive Aran’s Diving Practices at all times. A copy is available on request. Our decision on any diving matter is final.
3.7. Divers using Dive Aran’s equipment for any scuba activities are responsible for that equipment and will be charged for any loss or damage, however caused.
3.8. Cancellations are subject to our Cancellation Policy (see Section 4).

3.9 Minimum Participant Policy

Certain activities and courses require a minimum number of participants to operate safely and effectively.

If the minimum number is not reached, Dive Aran will contact you at least 24 hours prior to the scheduled start time to offer one of the following options:

• Rescheduling to another available date
• Transferring to an alternative suitable activity
• Upgrading to a private (1:1) experience for an additional supplement

Private upgrades allow the course or activity to proceed on an exclusive one-to-one basis and reflect the dedicated instructor time and operational costs involved.

3.10.Dive Aran will always do its best to accommodate the student’s travel and accommodation plans; however, all courses remain subject to operational, logistical, and safety requirements.

3.11 All boat activities are subject to suitable sea conditions, operational capacity, and the skipper’s discretion for safety.

4. Cancellation Policy

4.1 Payment Terms

4.1.1 Activities and Experiences

• Activities and experiences are paid in full at the time of booking.
• A 2.5% card processing fee applies to payments and is non-refundable in the event of customer cancellation.

4.1.2 Courses

• Courses require a deposit at the time of booking. The remaining balance must be paid no later than 5 days before the course start date.
• 20% of the total course fee is non-refundable, as it covers training materials, SSI registration, administration, and associated costs incurred immediately after booking. This amount includes card processing fees.

4.2 Cancellations by You

Cancellations may be made via your booking confirmation link (where system access allows), by SMS to +353 (0) 85 725 726 0, or by emailing info@divearan.com. Cancellations take effect from the date written notice is received.

4.2.1 Activities and Experiences

• 14 days or more before the start date: Full refund excluding the 2.5% processing fee.
• 13-5 days before the start date: 50% refund, excluding the 2.5% processing fee.
• Less than 5 days before the start date: No refund.

4.2.2 Courses

• 14 days or more before the start date: Refund of all amounts paid except the 20% non-refundable portion.
• 13–5 days before the start date: 50% refund, excluding the 2.5% processing fee.
• Less than 5 days before the start date: No refund.

4.2.3 Late Arrival and Failure to Attend

• Customers must arrive at their stated check-in time. A maximum grace period of 15 minutes may be allowed only where it does not delay the activity or affect other customers. After this time, the booking may be treated as a no-show without refund. Customers should contact Dive Aran if they expect to be late; however, contacting us does not guarantee participation.
• Failure to attend a booked activity or course is treated as a same-day cancellation and is non-refundable.

4.2.4 Customer Rescheduling Requests

Customers may change or reschedule their booking through our booking system up to 14 days before the scheduled start date. After this time, rescheduling is not automatically available and must be approved by Dive Aran.

If approved, the customer may receive an option to choose another available date. Dive Aran will confirm whether any cancellation charges apply. The original booking remains unchanged until rescheduling has been approved.

4.2.5 Account Credit

Where agreed, payment for a cancelled booking may be added as credit to the customer’s Dive Aran account instead of being refunded. Account credit has no expiry date, is non-refundable and cannot be exchanged for cash.

Credit may be used for a future booking, subject to availability and current prices. Standard cancellation terms still apply. If a booking paid with credit is cancelled, any eligible amount will be returned as account credit, not cash.

4.3 Travel, Location and Transport Disruptions

Customers are responsible for confirming the activity location, island and meeting point, and for arranging suitable travel before booking. Ferry cancellations, flight delays, missed connections, misunderstanding the location or other travel and transport issues are treated as customer cancellations, and the standard cancellation terms apply. Customers should arrange appropriate travel insurance if desired.

4.4 Minimum Numbers & Operational Changes

Some activities require a minimum number of participants to operate. If minimum numbers are not reached, we may:

• Offer rescheduling;
• Offer a refund; or
• Offer the option to proceed at an agreed small-group supplement.

We reserve the right to make minor operational adjustments where necessary, including dive site, classroom, vessel or departure location.

4.4.1 If an activity cannot proceed because of unexpected equipment or vessel failure, staff illness or other operational issues, Dive Aran will offer rescheduling or a full refund.

4.5 Weather & Safety

Safety is our priority. If sea or weather conditions make the activity unsafe, we will offer:

• Rescheduling; or
• Account credit; or
• A full refund.

4.6 Force Majeure

Where cancellation or rescheduling is required due to circumstances beyond our control, including severe weather, natural disasters, civil unrest, government restrictions, transport disruptions or other unforeseeable events, the refund or rescheduling options stated in this policy will apply. Dive Aran is not responsible for any additional costs or losses, including travel or accommodation expenses.

5. Kayaking

5.1. All participants must be at least 8 years of age and able to paddle without assistance. Participants under 18 must be accompanied by a guardian aged 18 or older. Where a Dive Aran guide is present on the water, participants aged 16 and above may share a kayak without an adult guardian.
5.2. Children must always be supervised by a responsible adult (18+) while on the water.
5.3. All participants hire equipment at their own risk and must sign a waiver before departure.
5.4. Kayaks must not exceed the authorised capacity set by Dive Aran:

Single kayak: 1 person

Double kayak: 2 people
5.5. Participants are fully responsible for the hire equipment, passengers, and third parties while in control of the kayak and related equipment. Any loss or damage must be reimbursed to Dive Aran.
5.6. Equipment must be returned to the hire point at the agreed end time.
5.7. Participants acknowledge the inherent risks of kayaking and accept that hire is entirely at their own risk. Dive Aran’s insurance does not cover negligence or irresponsible behaviour.
5.8. Dive Aran is not responsible for personal injuries, or for equipment loss or damage, sustained while embarking or disembarking equipment.
5.9. Individuals with back, neck, shoulder, or heart conditions, pregnant participants, or those with injuries/conditions that may affect safety participate at their own risk.
5.10. Outdoor marine conditions vary, and participants should expect to get wet.
5.11. Smoking and alcohol are not permitted on equipment at any time.
5.12. Dive Aran reserves the right to refuse service to anyone believed to be under the influence of alcohol or drugs. No refund will be provided.
5.13. Dive Aran reserves the right to refuse participation to any individual for safety or other reasons.
5.14. Cancellations are subject to our Cancellation Policy (see Section 4).

6. Gift Vouchers

6.1. There are two types of Gift Vouchers:

Specific Gift Voucher: Covers a specific activity and number of participants.

Generic Gift Voucher: A monetary value voucher that can be used for any booking until fully redeemed.
6.2. A Specific Gift Voucher may only be redeemed for the activity stated on the voucher and must be used in full in one transaction. Vouchers cannot be topped up once purchased.
6.3. A Generic Gift Voucher may be used multiple times for any booking until the full value is redeemed.
6.4. All Gift Vouchers are valid for 5 years from the date of purchase.
6.5. Gift Vouchers may be purchased in-store at Dive Aran or online.
6.6. Online orders containing eGift Vouchers can be downloaded and printed once the purchase is completed.
6.7. No refunds will be issued once a Gift Voucher has been purchased.
6.8. Gift Vouchers are redeemable at Dive Aran in-store or online only and cannot be exchanged for cash.
6.9. To report a lost or stolen Gift Voucher, contact us by SMS at +353 (0) 85 725 726 0 or email info@divearan,com.
6.10. The original sales receipt is required to replace any remaining balance on a lost or stolen Gift Voucher.
6.11. Bulk purchases of Gift Vouchers are available for corporate or personal use. Please email or call us for assistance.
6.12. Dive Aran makes no warranties, express or implied, regarding Gift Vouchers, including but not limited to warranties of merchantability or fitness for a particular purpose.
6.13. Purchase or use of a Gift Voucher constitutes acceptance of these Gift Voucher Terms & Conditions. These terms are subject to change without notice and are also governed by Dive Aran’s Privacy Policy and Terms of Use.

7. General Conditions

7.1. Dive Aran may charge an administration fee for customer-requested amendments to scheduled sessions.
7.2. All courses must commence within 8 months of booking unless agreed otherwise. Bookings not commenced within 8 months will result in the loss of fees paid.
7.3. Candidates agree to abide by the rules and decisions of Dive Aran staff and subcontractors in all training matters.
7.4. No refunds will be made once a course or dive trip has started.

8. Liability & Media

8.1. Dive Aran accepts no liability for loss of, or damage to, personal property (including diving equipment). Any equipment left on boats, in the Dive Centre, overnight, or during transport is entirely at the owner’s risk.
8.2. Participants may be filmed or photographed during activities. Dive Aran reserves the right to use such films or photos for any purpose without notification, compensation, or payment.
8.3. Dive Aran reserves the right to amend these Terms & Conditions at any time without notice.